FAQs

Why don’t you offer free shipping?

We offer highly discounted flat-rate shipping costs based on weight and size of your order. We have maintained the lowest possible prices for our products and continue to keep our prices at a reasonable rate that make them accessible to everyone and rather than subsidizing the cost of shipping within our product pricing or offering free / reduced shipping rates, we opt for more transparent pricing system.

How long does it take to process and ship my order?

The estimated fulfillment times are listed next to the shipping method during checkout and are also listed in your confirmation email below the shipping address. Please note, that we are NOT able to list the estimated fulfillment times for certain carriers. We apologize for any inconveniences this causes.

From start to finish your order is processed, filled, and shipped by human beings. For the highest quality and freshness, all of our products are produced in small batches, hand labeled, and packaged with care. We pride ourselves on this personal touch to ensure that every package is perfect.

Can I add to my order after it is placed?

We capture the total amount of your order at the time the order is placed so we are unfortunately unable to make changes if the order has already been packaged for shipping. However, if the order is still pending, additional products can be added upon contacting our store via email (apothecaryatoz@gmail.com) or phone (262) 238-3112. If the order has already been packaged or shipped, please place separate order.

My order has not shipped yet, can I cancel it?

We process your order as quickly as possible and are unable to guarantee that we can cancel your order. Please contact us via email (apothecaryatoz@gmail.com) or phone (262) 238-3112 to see if we can accommodate your request.

Can I return or refund my order?

Since our products are homemade and have all natural and organic ingredients, we do not accept returns, exchanges or refunds once they have been formulated. In the event that your item shows up damaged, please be sure to contact us immediately with photos so we can issue a placement.

Being a small business, we appreciate you reaching out to us to resolve any problem with the order. You may contact us via email (apothecaryatoz@gmail.com) or phone (262) 238-3112.

Do you ship internationally?

At this time, A to Z Apothecary is only processing and shipping orders with billing and final destination shipping addresses located within the United States. We are not able to bill or ship to any country outside of the United States at this time.

Are all your products organic?

We ensure that we purchase organic products from our suppliers which are verified for purity through GC/MS testing. That way, we can be certain that we are giving you the best possible quality products. You may always request an organic certificate which we can obtain from our suppliers.

Do we have a physical store?

At this time, we are currently an online shop only, but with possible, hopeful plans of a physical store in the future.